Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Telephone: 01584 872 939


We are OPEN, CLICK the link for non-urgent queries https://florey.accurx.com/p/M82043

Ambulance response times and what are surgery is doing to help.

Ambulance response times and what are surgery is doing to help.
We are aware that ambulance response times have been much longer than usual in this area and that this has caused distress to some of our patients.
Our practice has already been trying to help the situation:
-through our emergency line we have been dealing with record levels of urgent and emergency calls over the past few weeks
-we are seeing Covid positive, unwell patients and unwell children in our “hot room” trying to keep patients at home instead of having to call 999 or 111.
-we are available for urgent advice for paramedics, carers, district nurses and other staff in the area regarding patients who may need an urgent visit from us in order to keep them at home instead of admitting the patient
– we continue to admit a patient to Ludlow Hospital or to a nursing home in order to avoid hospital admissions to the larger hospitals
-we continue to support Ludlow Hospital ward and MIU in order to manage as many people as possible locally
All NHS staff have gone above and beyond over the last year contending with record levels of GP appointments, A&E attendances and ambulance call outs, while treating hundreds of thousands of seriously ill patients. We would like to thank all our colleagues in all areas for your incredible work during this difficult time.
Our advice if you have an urgent problem is as follows:
If your problem is URGENT but NOT an EMERGENCY- call the practice we are open for calls from 8.30am to 6pm Monday to Friday every day and have a dedicated emergency line at busy times. A Duty Dr will call you back as soon as possible. Out Of Hours (OOH) call 111.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. See below for example of emergencies
If you have called 999 and an ambulance is on its way but the ambulance takes longer than ONE HOUR to reach you, and you are feeling worse or the situation is deteriorating, please call the practice between 8.30-6pm and ask to speak to the practice duty Dr.  We will try to give you advice as best we can in order to get you to the hospital as soon and safely as possible. Out of Hours call 111.
If the duty Dr feels it is safe for you to do so we may advise you to come to the practice to get assessed or we may be able to send out a Dr or nurse to see you in a home visit a little later. We may be also able to give you advice over the phone that might avoid the admission or allow you to go to A&E with a relative in your own car rather than wait for an ambulance.
For your information
Emergencies that normally require 999 call can include:
loss of consciousness
a sudden confused state
fits that are not stopping
chest pain
breathing difficulties
severe bleeding that cannot be stopped
severe allergic reactions (anaphylaxis)
severe burns or scalds
someone has seriously injured themselves or taken an overdose
Call 999 immediately if you think you or someone else is having a heart attack or stroke. Every second counts with these conditions.
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Opening Times

  • Monday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
  • Sunday
    Call 111 for advice OOH
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