Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

It's Monday 7:06 AMSorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

I have a new problem who can I book an appointment with?

New medical problems

Consider looking up information about self care information about the problem as the problem may be self-limiting and resolve in a few days with over the counter remedies.

If you have a new medical problem and you think it is urgent please follow the link below:

Urgent Problems

If you would like to see someone about your problem but you don’t think the problem is urgent or you would prefer an appointment at a convenient time for you in the next few days or weeks please ask for a routine non-urgent appointment with a nurse, advanced nurse practitioner or doctor.

We also have evening appointments 6.30-8pm with doctors and nurses on Monday and Wednesday evenings at the surgery and some Saturday morning appointments for your convenience please ask your receptionist for details.

We value continuity especially for an ongoing problem however if its a new problem it may be best to book with the next doctor or ANP available rather than wait for a specific doctor or nurse.

Please try and explain to the receptionist what the problem is, they are trying to help you and signpost you to the most appropriate clinician

You may be asked if you are happy to see a nurse or an advanced nurse practitioner.

Most medical problems can be managed by Advanced Nurse Practitioners (ANP) so you may be asked to see Becky or Joy our ANPs instead of a doctor.

Our advanced nurse practitioners Becky and Joy are able to see, assess and treat most medical conditions.

If you are unwell with symptoms like a chesty cough, tummy pain, back pain etc you may be asked to book an appointment with an advanced nurse practitioner instead as a doctor as they are able to manage these problems and are trained to give advice and treat these problems.

If you are unwell with symptoms such as

a) cystitis or a urine infection

b) Tummy bug, diarrhoea and vomiting

c) earaches

d) sore throats

e) Vaginal irritation or infection

f) any minor injury of foot, ankle etc

g) need emergency or urgent contraception

You may be asked to book an appointment with a practice nurse. Our practice Nurses Steph, Amanda and Joanne will be happy to see you for any of the above conditions.

 

 

 

 

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Opening Times

  • Monday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Tuesday
    8:30am - 6:00pm Call 111 for advice OOH
  • Wednesday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Thursday
    8:30am - 6:00pm Call 111 for advice OOH
  • Friday
    8:30am - 6:00pm Call 111 for advice OOH
  • Saturday
    CLOSED normally. (Open 1 Sat a month for booked appointments 8.30-12.30am) Call 111 for advice OOH
  • Sunday
    CLOSED Call 111 for advice OOH