Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 20:31 - Sorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Door Policy change

Posted on December 17th, 2021

Dear Patients
 
Sadly we have had further significant issues this week where four more patients with possible symptoms of Covid-19 such as a cough or fever have been booked for a ‘hot room appointment” and asked to come to our back door yet, they have ignored these instructions and come through the front door instead.
 
We have made the decision to cancel our open door policy effective immediately.
 
All booked patients will need to press the buzzer once more and wait for reception to allow them into the building. This decision will be reviewed again no earlier than the 1st february 2022.
 
We are very sad to make this decision as we were very keen to keep the front door open in order to allow our booked patients especially our vulnerable, frail patients to access the front desk reception without having to wait outside in the cold BUT for safety reasons we cannot allow patients with symptoms to walk in through the front door and continue to risk the health and safety of the patients who are waiting in the reception area.
 
We would remind you that if you have possible symptoms of Covid 19 such as a cough or fever you should always call us and the clinician will arrange for you to be seen in our HOT ROOM if a face to face assessment is needed.
 
Thankyou
Portcullis Surgery

Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 20:00
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  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
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  • Friday
    08:30 until 20:30
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
    08:30 until 12:30
    Open 1-2 Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
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