Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 09:11 - We're open

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

I think I have Covid-19 and I don’t feel well can I have an appointment?

I think I have Covid-19 and I don’t feel well can I have an appointment?

YES, we are here to help you.

If you feel unwell with COVID-19 we will speak to you over the phone and offer you advice and if necesary we will arrange to see you in a face to face appointment at our dedicated HOT CLINIC.

Main symptoms

The main symptoms of coronavirus are:

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least 1 of these symptoms.

What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

1. Get a test to check if you have coronavirus as soon as possible either on the following website or by calling 119.

https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-a-test-to-check-if-you-have-coronavirus/

2. Stay at home and do not have visitors until you get your test result – only leave your home to have a test. (Anyone you live with, and anyone in your support bubble, must also stay at home until you get your result.)

3. Check your symptoms on the following website https://111.nhs.uk/covid-19/

4. If you are unsure about your symptoms, or are worried about any of the symptoms you are having please call the practice or call 111 for advice.

5. Our doctors and nurses will call you back and advise you on your symptoms. If needed we will arrange for you to come to the surgery to be assessed at our HOT CLINIC.

HOT CLINIC APPOINTMENTS (BY APPOINTMENT ONLY)

Our hot clinic is situated at the back of our practice NOT the front entrance.

We will give you an appointment time and ask you to go to the back entrance of the practice and call the practice once you have arrived. PLEASE DO NOT ASK TO COME IN VIA THE FRONT DOOR IF YOU HAVE COVID-19 SYMPTOMS OUT OF RESPECT FOR OTHER PATIENTS IN THE WAITING ROOM AREA.

The assessing Dr will open the BACK door for you to come in and let you in directly to the hot room. You will be asked to wear a facemask.

 

Alternatively if our hot clinic room is full, we may ask you to come to be assessed in our open air marquee in the practice car park.

Please note we do NOT carry out swab tests for COVID-19 at the practice as the government has not provided us with the necessary equipment to carry out these tests.

We will assess your oxygen levels and your temperature aswell as listen to your chest and advise you on how to manage your symptoms.

We may also decide to refer you for admission to the hospital if needed.

Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 18:30
    Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 18:30
    Call 111 for advice OOH
  • Saturday
    CLOSED
    Open one Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH