Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 08:30 - We're open

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Appointment Changes due to Coronavirus Covid-19

IMPORTANT UPDATE – APPOINTMENT SYSTEM CHANGES DUE TO CORONAVIRUS (COVOD-19) PANDEMIC- 13/3/2020

We have taken the decision to change our appointment system and how we make appointments. This is to ensure we continue to look after our patients in the safest possible way. We are following advice from NHS England, Public Health England and the Health Secretary.

From Monday 16th March we have now suspended and changed how we make appointments for future bookings to ensure we are prepared and you are protected.

WHAT IF I ALREADY HAVE AN APPOINTMENT?

If you already have an appointment booked with us – don’t worry, the appointment has not been cancelled but you may receive a call to see if your problem can be dealt with over the phone. If you need to be seen following the phone call the clinician will arrange an appointment.

WHAT IF I AM FEELING ILL AND THINK I HAVE CORONAVIRUS COVID-19?

  • If you are worried you may have Coronavirus (COVID-19) then you should cancel your appointment with us by phone (do not come into the surgery) and call 111 for advice and help. There are now testing facilities for COVID-19 in Shropshire that can be accessed via 111. Staff at 111/Shropdoc have been specifically trained to manage COVID-19 and should be your first port of call.
  • Symptoms of Coronavirus commonly include fever, a persistent cough, shortness of breath, as well as other flu-like symptoms.
  • In accordance with the Prime Minister and Chief Medical Officer’s speech on Wednesday, 12 March, anyone with a new persistent cough and/or high temperature is now advised to self-isolate for seven days.

IF YOU ARE FEELING ILL AND ALREADY HAVE AN APPOINTMENT:

If you already have an appointment booked with us – don’t worry, the appointment has not been cancelled but you may receive a call to see if your problem can be dealt with over the phone. If you need to be seen following the phone call the clinician will arrange an appointment. If you come to the surgery please do not be alarmed if the doctor or nurse seeing you is wearing a mask, gloves or taking other precautions.

IF YOU FEEL ILL AND NEED AN URGENT APPOINTMENT BUT DON’T YET HAVE ONE:
If you think your problem is urgent and you need to be seen, please call the surgery as you normally would. The practice is OPEN and you will be seen you as soon as possible.

WHAT IF I HAVE AN APPOINTMENT BUT WANT TO AVOID COMING TO THE SURGERY?
If you have a routine appointment and are feeling well, but wish to avoid coming into the surgery (which we recommend) please:

  • Cancel the appointment online
  • Call the surgery and ask them to book you a telephone appointment instead.
  • Email the surgery (portcullis.surgery@nhs.nt) with the subject heading “PLEASE EMAIL ME WITH ADVICE”.
    Please include your name, date of birth and the first line of your address. Then ask for your appointment to be cancelled, detailing your problem, so we can answer you either by return email or a telephone call. If you have a rash, for example, you can send us an email with a photo of the rash, including some information, and we can respond with advice.

HOW DO I MAKE A NEW APPOINTMENT OR GET HELP FROM THE SURGERY NOW?

If you think your problem is urgent and you need to be seen, please call the surgery as you normally would. The practice is OPEN and you will be seen as soon as possible.

For non-urgent medical matters we are still able to care for you. However, we need to do things slightly differently to protect you from Coronavirus. For all of the services listed below please email or call the surgery – WE ARE OPEN AND HERE TO HELP:

  • Telephone and face-to-face appointments
  • Email advice
  • Counselling or care-coordinator appointments
  • Appointments for blood tests, any other tests, dressings, wound care, smears, family planning, vaccinations or other routine procedures
  • Any medical and medication advice or queries.

ALL YOU NEED TO DO IS:

  • Call the surgery on 01584 872939, but emailing might be quicker and easier at busy times
  • Email the surgery (portcullis.surgery@nhs.net) with your request in the subject heading or, for example, include:
    • PLEASE BOOK ME AN APPOINTMENT FOR A BLOOD TEST OR TEST
    • PLEASE BOOK ME A FACE-TO-FACE APPOINTMENT
      • Please include your name, date of birth and the first line of your address
      • Please give some detail about why you need the test, appointment, dressing etc. as this will really help us direct you to the best available clinician. You will then be called back either by a receptionist or a clinician to book the appointment or discuss your appointment
      • Please attach photographs if helpful i.e. of rashes etc.

VIDEO CONSULTATIONS:

We will soon be sending details of how you can book a video consultation with a doctor or nurse.
If this is something you would like to do please email portcullis.surgery@nhs.net with the subject heading “PLEASE ADD ME TO EMAIL LIST FOR SETTING UP VIDEO CONSULTATIONS”. Please include your name, date of birth and the first line of your address. We will be sending out detailed information about this very soon.

Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 18:30
    Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 18:30
    Call 111 for advice OOH
  • Saturday
    CLOSED
    Open one Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH