Please email for non-urgent advice

Posted on April 9th, 2021

Our phone lines are currently very busy due to many queries regarding Covid Vaccinations appointments or regarding the Astra-Zeneca vaccine which are not urgent.

Please can you kindly ask you to be more considerate towards patients who need urgent medical advice and try and send an email with your query via our practice website if your problem or question is not urgent.

Please only call us if your problem is urgent or if you have no possible other way of contacting the practice.

IF YOU’RE APPOINTMENT IS URGENT YOU MUST PHONE US, NOT EMAIL. We apologise to the patients who have been trying to get through and not been able to due to the deluge of non-urgent enquiries we have been getting.

If you need a routine appointment, advice, help with test results, repeat prescriptions or a sick note OR HAVE A QUESTION ABOUT THE COVID VACCINATION PROGRAM THEN PLEASE EMAIL US.

You can request what you need by using the form below. It takes less than a minute to compete and send.

We will email or call you back with advice or an appointment time the same day if we receive your request before 11am. After 11am requests will be answered on the next working day.

https://portcullis-surgery.co.uk/how-to-request-an-appointment-on-email/