Precautionary Changes to our Service in the light of the Covid-19 epidemic.
Latest Advice on Covid-19 (Coronavirus)
Precautionary Changes to our Reception
Please be aware that we will be making some precautionary changes to the service provided at Portcullis Surgery with immediate effect.
In accordance with the Prime Minister’s speech today 12.3.2020.
Anyone with a new persistent cough or high temperature is now advised to self-isolate for seven days.
From Friday, school trips abroad will be banned. Also all older people and those with pre-existing health conditions should not go on cruises.
Please feel free to share this information with your family and friends.
• The front desk receptionist will now be working from the back office. You are advised to check-in using the monitor provided (where there will be antiseptic wipes available).
• If you need help checking-in and cannot use the check-in monitor, there will be a telephone available on the front desk. Anyone who needs to speak to a receptionist can call the back office using this phone.
• Alternatively, you can also book appointments online. NB. Please do not book an appointment online if you have any symptoms of flu or fever – you should call the practice in the first instance.
• If you need to collect a prescription/letter, these can now be sent to a nearby pharmacy. Please call the surgery and speak to a receptionist if you would like this arranged.
• Alternatively, you can send us a pre-paid envelope and we can arrange to send the prescription/letter by post.
• To order prescriptions, please now use Prescription Ordering Direct (POD). The number to call is 03333 583 509 or you can use the Patient Access app.
• We are hoping to offer telephone and video-consultation appointments shortly and will provide further information on this as soon as possible.
PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE A FEVER OR THINK YOU HAVE SYMPTOMS THAT MAY BE DUE TO CORONAVIRUS, ALWAYS CALL US OR CALL 111 AND ASK TO SPEAK TO SOMEONE
Many thanks for your cooperation,
Dr Catherine Beanland and Dr Chris Targett
Partners at Portcullis Surgery