Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 08:32 - We're open

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Precautionary Changes to our Service in the light of the Covid-19 epidemic.

Posted on March 11th, 2020

Latest Advice on Covid-19 (Coronavirus)
 
Precautionary Changes to our Reception
 
Dear patients,
 
Please be aware that we will be making some precautionary changes to the service provided at Portcullis Surgery with immediate effect.
 
In accordance with the Prime Minister’s speech today 12.3.2020.
 
Anyone with a new persistent cough or high temperature is now advised to self-isolate for seven days.
 
From Friday, school trips abroad will be banned. Also all older people and those with pre-existing health conditions should not go on cruises.
 
Please feel free to share this information with your family and friends.
 
• The front desk receptionist will now be working from the back office. You are advised to check-in using the monitor provided (where there will be antiseptic wipes available).
 
• If you need help checking-in and cannot use the check-in monitor, there will be a telephone available on the front desk. Anyone who needs to speak to a receptionist can call the back office using this phone.
 
• Alternatively, you can also book appointments online. NB. Please do not book an appointment online if you have any symptoms of flu or fever – you should call the practice in the first instance.
 
• If you need to collect a prescription/letter, these can now be sent to a nearby pharmacy. Please call the surgery and speak to a receptionist if you would like this arranged.
 
• Alternatively, you can send us a pre-paid envelope and we can arrange to send the prescription/letter by post.
 
• To order prescriptions, please now use Prescription Ordering Direct (POD). The number to call is 03333 583 509 or you can use the Patient Access app.
 
• We are hoping to offer telephone and video-consultation appointments shortly and will provide further information on this as soon as possible.
 
PLEASE DO NOT COME TO THE SURGERY IF YOU HAVE A FEVER OR THINK YOU HAVE SYMPTOMS THAT MAY BE DUE TO CORONAVIRUS, ALWAYS CALL US OR CALL 111 AND ASK TO SPEAK TO SOMEONE
 
Many thanks for your cooperation,
 
Dr Catherine Beanland and Dr Chris Targett
Partners at Portcullis Surgery

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Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 18:30
    Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 18:30
    Call 111 for advice OOH
  • Saturday
    CLOSED
    Open one Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH