Prescriptions

Prescription requests (repeat and new medication requests)

NON URGENT REQUESTS AND QUERY

If your request is not urgent you can do the following:

1. If you are registered for patient access OR the NHS app you can order them online (please see link below)

2. You can call POD on 03333 583 509 (local rate number)

3. You can message the practice online (We do not take phone requests for repeat prescriptions only online) CONTACT US https://florey.accurx.com/p/M82043

4. If you cannot use online methods or email POD or the practice and/or find POD difficult to use, you can post your repeat prescription to us or hand it in to our letterbox at the front entrance of the practice. However please note that your repeat precription may not be issued for upto 3-4 days after we have received your request and pharmacies may take upto 5-7 days to process the request.

Queries about your medication

If you have a problem or a question about your medication we would recommend the following:

Ask for a call back from our prescription query clerks (Sarah or Hayley)
Ask for an appointment with one of our pharmacists Eden and Charlotte to discuss and review your medication.
Ask for an appointment with the clinician (ANP or Dr) who knows you well to discuss and review your medication.

URGENT REQUESTS

If your request is URGENT please do not to come to the surgery to hand in your urgent prescription request unless you do not have another choice.

If you need a prescription repeat urgently, you should do the following:

1. You can ask your Nominated or usual pharmacist for an emergency repeat prescription by calling the pharmacy or going to your local pharmacy.

Pharmacies in Ludlow

Lunts (was lloyds)

Boots

Peak Pharmacy (was Murrays/Brown and Francis)

01584 872230

01584 872548

01584 872910

Please call your pharmacist as they may be able to deliver medication to you if you have difficulty getting to the chemist.

2. You can call POD on 03333 583 509 (local rate number)

3. You can call the practice or come to the frontdesk and they will try and help you as best as they can. They may arrange an urgent call back by a clinician, a pharmacist or one of our prescription clerks.

Links to the different methods are below:

1. If you are registered for patient access you can order them online by following this link:

Ordering Repeat Prescriptions Online

2. You can email or call POD

Ordering Prescriptions over the phone-POD Call 03333 583 509 (local rate number) or send us an online message on Accurx

3. You can email the practice

How to order a prescription by emailing the practice

4. You can send you repeat prescription by post or put it through the letterbox at the front entrance however this method will result in a delay of 3-4 working days for our staff to manage your request.

How to order your repeat prescription by sending the request by post or through our letterbox

Do you pay for your Prescriptions?

Prescriptions are free for:

Men and women over sixty
Pregnant women with a valid maternity certificate
Children under sixteen or up to nineteen in full-time education
Mothers of babies under twelve months
People who receive income support (check list on Form P11 from Social Security or Post Office)
People with family credit
Certain chronic conditions

If you are not entitled to free prescriptions, a ‘season ticket’ may save you money. This is a pre-payment certificate, please ask Reception for details.

https://www.nhsbsa.nhs.uk/nhs-low-income-scheme

Appointments

Transport links to the practice

New Patient Registrations

Reception/Secretarial Queries -sick notes, referrals, update details

Prescriptions Queries and Repeat Prescriptions

How to get test results and arrange follow up?

Services and Staff

Community Information

General Patient Information

Patient Participation

Opening Times

Monday
08:30am to 06:00pm
6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH
Tuesday
08:30am to 06:00pm
6.30-8pm Bookable in advance appointments only. Call 111 for advice OOH
Wednesday
08:30am to 06:00pm
6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH
Thursday
08:30am to 06:00pm
6.30-8pm Bookable in advance appointments only.Call 111 for advice OOH
Friday
08:30am to 06:00pm
6.30-9.30pm One Friday a month Bookable in advance appointments only.Call 111 for advice OOH
Saturday
CLOSED
9-5pm One Saturday a month Bookable in advance appointments only.Call 111 for advice OOH
Sunday
CLOSED
Call 111 for advice OOH