Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

It's Wednesday 1:43 AMSorry, we're closed


Telephone: 01584 872 939

Fax: 01584 879 031



You can order repeat prescriptions in a number of ways:

a) By bringing the re-order form to the surgery.

Ordering repeat prescriptions via the surgery

b) By ordering a repeat prescription online.

Ordering Repeat Prescriptions Online

c) From the 15th May 2019, by ordering the repeat prescription via telephone via the POD system.

Ordering Prescriptions over the phone-POD Call 03333 583 509 (local rate number)

General information about ordering repeat prescriptions.

Please allow 2-5 whole working days before collection. The 2 working days starts when we or POD receive your instruction during a normal working day and does not start when you instruct a local pharmacy or order the prescription online or put a prescription counterfoil through our letterbox if we are closed.

  • Please request your repeat prescription in good time, as sometimes delays cannot be helped
  • Please do not order medications too early, usually we ask for requests to be requested no earlier than 14 days before they are due, if you need to order early due to a holiday please let us know the reason for your early request
  • Please be aware that we have the right to refuse to issue a prescription if we do not think its safe to issue the prescription and we may ask you to speak to a doctor or nurse about your request. This may be due to you being overdue for a medication review or for ordering too much of a particular drug which may concern us.

Medication reviews

You will be asked to see a nurse or a doctor at regular intervals for a check-up usually around your birthday month, so sometimes we will remind you that your review is overdue. If its your birthday month or you get a reminder note from us please come in for your medication review as soon as possible, this may include annual blood tests. We may refuse to issue medications if your review is very overdue. For information about medication reviews please see the link below:

Nurse-led clinics: Dressings and Ear-syringing

Do you pay for your Prescriptions?

Prescriptions are free for:

  • Men and women over sixty
  • Pregnant women with a valid maternity certificate
  • Children under sixteen or up to nineteen in full-time education
  • Mothers of babies under twelve months
  • People who receive income support (check list on Form P11 from Social Security or Post Office)
  • People with family credit
  • Certain chronic conditions

If you are not entitled to free prescriptions, a ‘season ticket’ may save you money. This is a pre-payment certificate, please ask Reception for details.

click here to find our more…

click here to apply for your pre-payment certificate

Pharmacies in Ludlow





01584 872230

01584 872548

01584 872910


Please call your chemist as they may be able to deliver medication to you if you have difficulty getting to the chemist. 


How can I update my details?

How can I give feedback to improve services?

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Tuesday
    8:30am - 6:00pm Call 111 for advice OOH
  • Wednesday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Thursday
    8:30am - 6:00pm Call 111 for advice OOH
  • Friday
    8:30am - 6:00pm Call 111 for advice OOH
  • Saturday
    CLOSED normally. (Open 1 Sat a month for booked appointments 8.30-12.30am) Call 111 for advice OOH
  • Sunday
    CLOSED Call 111 for advice OOH