Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Telephone: 01584 872 939


We are closed. Call 111 for urgent advice out of hours.

“Tacking the Backlog Campaign”

Posted on March 22nd, 2021

Tackling the Backlog Campaign-Portcullis Surgery
On the eve of the Anniversary of the First Covid-19 lockdown we have launched an important campaign to help tackle the backlog of NHS surgeries and procedures generated by the Covid 19 pandemic.
Before the pandemic, NHS waiting times were already worse than usual and this is likely to have deteriorated. Unfortunately, once GPs have referred a patient, we are sent no detail about their progress. This campaign aims to identify patients who need prioritising to ensure that their waiting times are minimised.
Now that winter pressures are easing and the Covid-19 Vaccination program is well underway, we want to find out the extent of the backlog for our patients and help to expedite their treatment. We are worried that people have avoided coming to the surgery with medical problems because they don’t want to be a burden or cause additional work for the practice or the hospitals. They may also be scared of catching the virus from others at the practice, or anxious
about being admitted to hospital.
None of these concerns need to be worried about; our clinical staff do not view patients as a burden and now that the winter pressures have lessened, we have more capacity for appointments so encourage you to come forward to seek help.
We also want to assure you that it is absolutely safe to come to the practice as it is regularly sterilized with UV light technology, the number of patients attending is kept low and the waiting room is socially distanced. In addition, all patients with any Covid symptoms are seen in our Hot Room – a room with a separate entrance from the rest of the building which was installed at the start of the pandemic.
We are trying to make it easier for you to tell us if your condition has worsened over the past year, or if you have any new, unreported symptoms. Ideally, we would like you to fill in the form on our website
but if this is not possible, either call the surgery to book an appointment or pop in to one of our three drop-in clinics at Ludlow Mascall Centre.
If we have patients who are undiagnosed and untreated, then the effect on their long-term health and mortality is going to be significant – we don’t want anybody suffering in silence, we want to help!
The Portcullis drop-in clinics will take place at Ludlow Mascall Centre on:
Monday 12th April 2.30pm to 3.30pm
Saturday 8th May from 9.30 to 11.30am
Monday 10th May from 2.30 to 3.30pm
or call the surgery on 01584 872939

Opening Times

  • Monday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
  • Sunday
    Call 111 for advice OOH
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