Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Telephone: 01584 872 939


We are closed. Call 111 for urgent advice out of hours.

Update about changes to how we provide our services

Posted on May 5th, 2020

UPDATE about changes in our services:

Thanks to the Shropshire Star for running our story regarding how we have made dramatic alterations to the way we work and adapted rapidly to new ways of working in response to COVID-19.

Reminder: Drive Through Clinic for immunisations on Wednesday 6th May and future clinics planned

Drive-through clinic for immunisations on Wednesday 6th May and future clinics planned.

This week on Wednesday 6th May, we are running a new drive-through immunisation clinic. All our patients who have been notified they are due their Meningitis and MMR vaccines, can simply drive in to the car-park, receive their vaccine, then after a short period of time for us to be sure they have not had any adverse reactions to the immunisation, drive home again. We are grateful for the help of Pulling Together Ludlow and Teme Leisure Centre in providing assistance in marshalling this event. This is one of the many ways we have changed our ways of working to ensure that patients still get the care their need with maximum safety and social distancing. It is our intention to use this model in order to provide Flu vaccinations in the Autumn and the COVID-19 vaccine when it becomes available.

Dramatic increase in video and telephone appointments

One of the first things to happen was a rapid change in the way we make appointments. Appointments requests can now be made via email by simply sending an email to portcullis.surgery@nhs.net or by calling the reception team as usual on 01584 872 939. The reception team will then book an initial telephone call with a nurse, health care assistant or Doctor who then triages the call and then decides if a video consultation or photo will be enough to assess the medical problem or if a face to face appointment is needed. This has resulted in a rapid increase in the use of email to video consultations so that patients do not have to attend the practice in person and clinical staff are able to work from home if needed. Video consultations are really easy for patients to set up on a smartphone or tablet by simply downloading an app and then the clinician will send you a link to join the video consultation.

Extra provision to our nursing home, residential and hospital patients.

We have offered a new video-consulation service to all our vulnerable patients in care homes. We have instigated alternate week phone calls and video consultations in order to continue providing high quality care to our residents while minimising the number of visits needed to the home. In addition one of our partners is visiting the hospital three times a day with a full daily review of every admitted patient on alternate weeks.

Increased use of email for electronic prescribing

We are now managing all prescriptions either via the national Patient Access online service, or the Shropshire POD telephone or email service. You can nominate a family member to order medicines on your behalf on both these services. To register for Patient Access please call our practice or visit our website. To access the POD service please call POD on 0333 583509 e-mail: shropshire.pod@nhs.net If you still have problems please call us or email us and we will do what we can to help you.

Hot room for seeing patients with possible COVID-19 symptoms

If patients with possible Covid-19 symptoms, need to be seen in person, our practice has a room to see these patients. With the help of local builders we opened up a separate entrance to our practice directly into a “hot room” in order to assess these patients safely and separately from other patients coming into the practice. We have worked with local suppliers in order to ensure we have the PPE we need and clinicians wear a facemask, apron and gloves for every face to face appointment. Our practice has also helped to organise a hot hub in Shrewsbury for patients to drive in and have an assessment in their cars, should this become necessary in the future.

Special reserved appointment times for our Shielded patients

In order to reassure our Shielded patients and allow them to access their medical care as normal, we have set aside specific slots early in the morning and at lunchtimes for these patients to be seen at the practice safely and separately from other patients if we cannot manage their care in other ways. In addition, only specific doctors and nurses see these patients and they do not see patients with Covid-19 symptoms at all. All our shielded patients have been sent a detailed letter from the practice this week with information about services. We have also allocated each high-risk patient a named nurse so they have someone to speak to about any medical concerns and give them advice about help they can access in the area.

Increased visiting capacity for patients unable to come in who need to be seen

Many of our patients would normally come to see us with their relatives but are currently not able to do so as their relative is unwell or self-isolating or unable to travel to see them. Many can be managed over the phone with the help of their carers but some need to be seen so we have worked with our nursing and doctor team and are now providing increased capacity for visits if needed for patients who cannot come in as they normally would.

We continue to provide counselling services and have increased capacity

We continue to provide counselling appointments and support via our counsellors Mary and Siri who have continued to provide appointments over the phone or via video-consultation. Many mental health services are currently greatly reduced, so the availability of local provision has been invaluable.

We continue to provide extended hours service on Monday and Wednesday evenings and have now increased our provision on weekends.

We continue to provide evening and Saturday appointments which can be either telephone, video or face-to-face consultations. We are fortunate that all our clinicians are committed to continuing services and some clinicians have increased their days of work in order to provide some additional support. Please continue to ask for an evening or Saturday appointment if you need it.

Volunteer Work with Pulling Together Ludlow

Our practice has provided support and help for Pulling Together Ludlow; members of our team – Judith, our care coordinator and Ted, Rosie and Isabel from our admin and reception teams have been supporting the organisation by manning the phones, helping with registration of volunteers, coordinating the befriender teams and liasing with counselling support. Dr Beanland has also provided ongoing medical support for the organisation. We are very proud of our role in this amazing community effort. If you need help please call Pulling Together Ludlow on 01584 817250.

Our practice remains open for face-to-face appointments

Please rest assured we continue to see patients who need to be seen every day and have done so since the beginning of the outbreak. Our doors may be closed but all you need to do is call us and we will do all that we can to help you. Please do not ignore worrying symptoms such as: weight loss, a persistent cough, changes in your voice, or swallowing. Any change in your bowel habits such as new onset diarrhoea or bleeding or new abdominal pain or bloating should not be ignored. Also any abnormal bleeding or bruising, any change in your periods, blood in your urine or phlegm should always be investigated, please call or email the practice and we will speak to you over the phone or, if needed, see you either at the practice or with a visit to your home.

Shropshire Star

Opening Times

  • Monday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
  • Sunday
    Call 111 for advice OOH
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