Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Telephone: 01584 872 939

https://florey.accurx.com/p/M82043

We are closed. Call 111 for urgent advice out of hours.

Update on our Pilot on Access 22/1/2024

Posted on January 22nd, 2024

Update on our Pilot on Access 22/1/2024

As you are aware this is our busiest time of the year. We can report that our pilot to improve waiting times for routine appointments which started on the 8th January has so far being very successful.

In the last 2 weeks that our pilot has been running, we have booked 2901 appointments in total, an average of 207 appointments per day. 46% of patients were spoken to or seen within 24hours and 100% of routine appointments for new problems were booked within 2 weeks. 54% of appointments were face to face.

-> Therefore we are meeting our target so far that no one had to wait to be seen longer than 2 weeks unless they specifically asked to be seen as a follow up at a later date.

Thankyou to our staff for your dedication in working towards this pilot which will continue for the next 3 months.

Thankyou also to the Shropshire Star and Ludlow Advertiser for featuring our story on our pilot to improve our waiting times for routine appointments.

https://www.shropshirestar.com/news/health/2024/01/22/doctors-surgery-aims-to-see-routine-patients-within-two-weeks-under-appointments-trial/

https://www.ludlowadvertiser.co.uk/news/24034444.plan-slash-waiting-times-ludlow-gp-Portcullis Surgery

Reminder on booking Appts

If your problem is URGENT and cannot wait a few days, then CALL the practice and ask for a call back from the Book on the day Duty Clinician as usual.

If your problem is NOT URGENT but you have a new or worsening problem, then our aim will be to see or speak to you within 14 days or at least give you advice and a management plan in the form of a text. Send us an online message on the following link: https://florey.accurx.com/p/M82043 or call us and our reception team will be happy to help you.

If you are asking for a Follow up appointment about a problem you have already spoken to a specific clinician about then send us an online message on the following link: https://florey.accurx.com/p/M82043 or call us 3-4 weeks before you need your appointment and specifically ask for a follow up appointment, let us know what date range you need it for and ask for that specific clinician.

Many thanks

Opening Times

  • Monday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
    CLOSED
  • Sunday
    CLOSED
    Call 111 for advice OOH
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