Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 01:22 - Sorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Update on our services following announcement of second lockdown as a result of COVID-19 1.11.2020

Posted on November 1st, 2020

Update on our services following announcement of second lockdown as a result of COVID-19 1.11.2020

PLEASE DO NOT CANCEL YOUR APPOINTMENT OR TELEPHONE APPOINTMENT, THERE IS NO NEED TO DO SO, DO NOT IGNORE ANY SYMPTOMS OR A MEDICAL NEED.

Following the announcement by the Prime Minister regarding a second lockdown from the 5th November to the 4th December we would like to reassure all our patients that we are making NO NEW CHANGES to the way we currently work.

Our practice remains open for face-to-face appointments PLEASE DO NOT CANCEL YOUR APPOINTMENT, THERE IS ABSOLUTELY NO NEED TO DO SO.

Please rest assured we continue to see patients who need to be seen every day and have done so since the beginning of the outbreak.

Please do not ignore worrying symptoms such as: weight loss, a persistent cough, changes in your voice, or swallowing etc these should always be investigated.

We will continue to run a mixture of book on the day urgent telephone appointments and book in advance routine telephone appointments for both doctors and nurses. F

ollowing the telephone appointment if you need to be seen you will be seen usually on the same day.

Please call or email the practice and we will speak to you over the phone or, if needed, see you either at the practice or arrange a visit to your home if you are housebound.

NURSE APPOINTMENTS ((blood tests, wound dressing, smear tests, ear irrigation clinics, baby clinics and immunisations)

We will continue running all our phlebotomy (blood tests), wound dressing services, ear irrigation clinics, smear tests, and baby clinics as usual, PLEASE DO NOT CANCEL YOUR APPOINTMENT. People are still allowed to go out for medical needs during lockdown.

We will continue to run our FLU CLINICS from the outdoor marquee. PLEASE DO NOT CANCEL YOUR APPOINTMENT. People are still allowed to go out for medical needs and your flu jab is important.

We may ask you to come for your blood test or your dressings at our heated outdoor marquee cubicle, but we would let you know about any change in the arrangements for your appointment well in advance.

Making appointments

Appointments requests can be made via the patient access APP or email by simply sending an email to portcullis.surgery@nhs.net or by calling the reception team as usual on 01584 872 939.

The reception team will then book your appointment directly (for smears, bloods, dressings etc) or can book an initial telephone call with a nurse or Doctor who then consults you and decides if a telephone call, video consultation or photo will be enough to assess the medical problem or if a face to face appointment is needed. Usually the face to face appointment will be on the same day as your call.

For more information about our services follow the link below: 

Update on our services following announcement of second lockdown as a result of COVID-19 1.11.2020

Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 18:30
    Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 18:30
    Call 111 for advice OOH
  • Saturday
    CLOSED
    Open one Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH