ACCURX Patient triage

Booking online VIA OUR ACCURX TRIAGE LINK and NOT email

From 1st November all emails sent to the portcullis.surgery email account will be DELETED.

ALL PATIENTS,

RELATIVES,

CARERS,

CARE AGENCIES,

NURSING AND RESIDENTIAL HOMES

AS WELL OTHER HEALTH PROFESSIONALS WILL BE

redirected to our Accurx patient triage system via the following link.

https://florey.accurx.com/p/M82043

You will no longer be able to book an appointment, ask a question, order a prescription or ask and admin query about a patient via email you will need to make your request can via our Accurx online triage tool.  Patient Triage frees up our phone lines and saves time by providing a simple online access for our patients.

IF YOU’RE APPOINTMENT IS URGENT YOU MUST PHONE US, DO NOT USE THIS LINK

https://florey.accurx.com/p/M82043

The Accurx message will be read by a member of the team within 1-5 working days. If you have an urgent problem please call us and ask to speak to a Dr or an ANP on a Book on the Day telephone appointment.

If you need more urgent help, call your GP. If your GP practice is closed, visit NHS 111 online or call 111. In an emergency call 999

For more information about Accurx please visit the following page

https://www.accurx.com/patient

INSTRUCTIONS ON HOW TO USE ACCURX

1. Click on the following link

https://florey.accurx.com/p/M82043

2. This will open up your internet browser to a new Triage form, where you can select either Admin query or Medical issue. The patient’s info will be pulled through automatically 👇

2. You will then need to confirm that the request is not an emergency.

2. Complete the triage request form as directed.

2. You will then be asked who the request is about… 👇

‘Patient’ flow

This option is for when you are filling out the form on behalf of the patient directly.

1. Confirm the phone number of the patient.

1. Review the request and choose how they’d like to be contacted.

1. Submit the request ✅

‘Someone else’ flow

This option is used when someone is contacting you to submit a request on behalf of someone else. For example, a patient’s mother may be describing their child’s earache 👩‍👦

1. Fill in the proxy details, and click continue.

1. Review the request and choose how they’d like to be contacted and submit request.