Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Telephone: 01584 872 939


We are OPEN, CLICK the link for non-urgent queries https://florey.accurx.com/p/M82043

Email us if you think you have Cystitis (a urine infection)

CYSTITIS is an inflammation of the bladder, usually caused by a bladder infection.
  • Mild cases will often get better by themselves within a few days. Most Women do not necessarily need to see a GP if they have cystitis, as mild cases often get better without treatment.
  • If you are a man, child or are pregnant and think you have a urine infection, you should always ask to speak to a nurse or GP about your problem.
  • Some people experience episodes of cystitis frequently and may need regular or long-term treatment. There’s also a chance that cystitis could lead to a more serious kidney infection in some cases, so it’s important to seek medical advice if your symptoms do not improve.

 The main symptoms of cystitis include:

  • pain, burning or stinging when you pee
  • needing to pee more often and urgently than normal
  • urine that’s dark, cloudy or strong smelling
  • pain low down in your tummy
  • feeling generally unwell, achy, sick and tired
Do I need to hand in a urine sample to get dipped?
  • Not usually.
  • We may ask you to hand in a sample of your urine to the laboratory to check for bacteria to confirm the diagnosis.
  • Urine dips are no longer carried out unless there is a clinical need as they are unreliable as a means of testing whether or not you have a urine infection.


  • We are trying to discourage patients from coming in to the practice unless they need to do so due to Covid-19.
  • We do not dip urines at the practice anymore as urine dips are unreliable for testing for infection.

When do I need to to speak to a nurse?

Severe symptoms

If you have severe symptoms such as blood, fever or severe pain and you need to speak to someone urgently please call us and ask to be put on the list to speak to the duty nurse.

Mild symptoms

If your symptoms are mild but:

  • you get cystitis frequently
  • you’re pregnant and have symptoms of cystitis
  • you’re a man and have symptoms of cystitis
  • your child has symptoms of cystitis
  • your symptoms are not better after 2-3 days

You should fill in the form in the link below:

The form will reviewed by a nurse within 4 hours of receiving it and she will either text you or call you back to discuss your symptoms.

Form to fill in for Urine infections

How you can treat cystitis yourself

If you have been having mild symptoms for less than 3 days or you have had cystitis before and do not feel you need to see a GP, you may want to treat your symptoms at home or ask a pharmacist for advice.

Until you’re feeling better, it may help to:

  • take paracetamol or ibuprofen
  • drink plenty of water
  • hold a hot water bottle on your tummy or between your thighs
  • avoid having sex
  • pee frequently
  • wipe from front to back when you go to the toilet
  • gently wash around your genitals with a skin-sensitive soap

Some people believe that cranberry drinks and products that reduce the acidity of their urine (such as sodium bicarbonate or potassium citrate) will help. But there’s a lack of evidence to suggest they’re effective.



Opening Times

  • Monday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
  • Sunday
    Call 111 for advice OOH
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