Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

It's Monday 1:59 AMSorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Patient Charter

Your Doctors and their Staff will always do their best for you. However they need your help provide the best care for all their patients.  Please support us by following these simple guidelines.

Our responsibility to each other:

  • You will be treated with courtesy and respect by all Practice personnel.
  • An urgent appointment with a Doctor or Nurse will be available the same day.
  • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation
  • An appointment with the Practice Nurse will be available within 3 working days.
  • Requests for repeat prescriptions will be dealt with within 48 working hours.
  • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
  • If you have a complaint please speak to a member of staff. Your complaint will be dealt with in a professional and efficient manner.
  • We wish to make Portcullis Surgery as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

How can I update my details?

How can I give feedback to improve services?

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Tuesday
    8:30am - 6:00pm Call 111 for advice OOH
  • Wednesday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Thursday
    8:30am - 6:00pm Call 111 for advice OOH
  • Friday
    8:30am - 6:00pm Call 111 for advice OOH
  • Saturday
    CLOSED normally. (Open 1 Sat a month for booked appointments 8.30-12.30am) Call 111 for advice OOH
  • Sunday
    CLOSED Call 111 for advice OOH