Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Telephone: 01584 872 939


We are OPEN, CLICK the link for non-urgent queries https://florey.accurx.com/p/M82043

Self help information for patients with Mental Health Problems

Mental Health and Social Care Helplines

The toxic combination of social isolation, loneliness, economic hardship, future uncertainty and loss of the usual supports, networks and nourishing activities that sustain us has led to both an increase in the severity of pre-existing mental health conditions and the emergence of new ones.

On top of the ‘lockdown’ impacts of isolation and economic hardship, come the more direct effects of COVID-19 on mental health from fear of illness and health anxiety to recovery and post-traumatic stress and the impact of long covid to the consequences of bereavement.

If patients have a pre-existing mental health condition (e.g. health anxiety, eating disorder, depression, generalised anxiety, panic disorder etc) Covid-19 has made it much worse. But COVID-19 also triggers new mental health problems, and as well as the common problems of depression, anxiety and alcohol/substance misuse we see new cases emerging of OCD, health anxiety and even psychosis.


Shropshire MIND– usually operate a drop in service in Shrewsbury and have an outreach service in Ludlow

Due to restrictions under Covid 19, Shropshire Mind’s Daily Drop In service will be closed until further notice. If you require telephone support, please contact them on 01743 368 647.

please follow the link below for more information:



  • IAPT –you can self-refer for counselling and psychology by calling the following number 0300 123 6020.
  • This service is based in Shrewsbury but they run a weekly clinic at Ludlow Hospital.
  • The following problems respond very well to therapy:
    • Anxiety, with or without low mood. NOS, or specific anxieties such as phobias, anxiety about children, work etc.
    • OCD spectrum symptoms. Checking behaviours, contamination fears and consequent behavioural changes and impacting upon relationships, employment, social life etc.
    • Longer term, more intractable depression/low mood, with strong cognitive element characterised by negative thinking style. With or without fleeting thoughts of self-harm.
    • PTSD. Post-traumatic stress disorder. IAPT have EMDR counsellors who work with post-traumatic distress.

Green Oak Foundation 01743 340880.

Charity which offers private counselling with a donation depending on individual circumstances, sessions now available locally located in Station Drive surgery.

AXIS– Axis is a specialist counselling service in Shrewsbury and Telford, with an outreach in Ludlow on Thursdays.

    • They offer free counselling support for women, men and children over the age of 11 who live in Shropshire/Telford & Wrekin who have suffered the trauma of sexual abuse in childhood, or rape and sexual assault. They also see family members and partners of victims who have suffered sexual trauma.
    • In addition, they have Independent Sexual Violence Advisers who are victim focused support workers and advocates who provide independent practical support and assistance to victims of sexual violence regardless of whether the assault took place recently or in the past.
    • Patients can self refer by calling Shrewsbury office – 01743 357777
    • http://www.axiscounselling.org.uk/contact-us/referrals/

Other useful services

Bereavement group

The Good Grief Cafe usually meets in Ludlow on the first Thursday of the month in the Pea Green Café , Maskell Centre, 3:30pm – 5:00pm. N.B. This is a social, not a counselling group.

Anyone interested in going should contact Jo Shield at Victoria Allen Funeral Services on vafs@btinternet.com or call 01584 879035

Dementia Support Group

For information about help with Dementia Call 01952 250392

Alzheimers Society usually runs a Dementia Support Drop In on the 2nd Monday of every month between 10 am and 1 pm in Ludlow Library.  “We can support both carers and people with dementia. We offer personalised support to help you manage the symptoms of dementia, develop strategies fr day-to-day living, and help with making plans for the future. We can help you to access our services as well as other local services appropriate for your needs.” Come and have a chat to see how we can help you. Alternatively you can contact us on 01952 250392

Alcohol and Substance misuse:

Any patient can by booked in with our inhouse counsellor for review but they can also call for apt Call Single point of contact or 01743 294700.

  • Drop in at Hawthorn Centre, Gravel Hill, Ludlow on a Tuesday 10 until 12
  • Alcohol self-referral Shropshire Recovery Programme 01743 294700

(Substance misuse referrals sent here via letter)

  • Drop in at First Floor, Crown House, St Mary’s Street, Shrewsbury on a Monday through to Friday 9 until 4.
  • Hereford (Leominster branch) 01568 600761 Tues to Fri 9-5pm
    • Friday – Walk-in Clinic 8.30– 11.00 am. Appointment only pm
    • Saturday – Appointments only – am.

Domestic Abuse Services

      • Refuge in Craven arms
      • Call 03003031191 for services in south
      • 24hr helpline west mercia 08007831359

Citizens Advice Bureau

Advice Line: 03444 99 11 00 (Monday to Friday 10am to 4pm, until 6pm on a Tuesday)

Help with Form filling, benefits applications etc.

Drop in service no apt needed Mondays, Wednesdays and Thursdays 10-3pm

Ludlow Youth Centre, Lower Galdeford

Food Bank Based at Baptist Church

We give food parcels to people in crisis situations, who are referred to us. We have volunteers on duty 11a.m. – 1p.m. Monday, Wednesday, Thursday and Friday,when agency workers or parcel recipients can collect their parcels.

Pulling Together for Ludlow Call 01584 817 250 for help

Portcullis Surgery is proud to have set up this site in order to help the community act together deal with the coronavirus Covid-19.

Pulling Together Ludlow

Our emphasis is on connecting people who want to help with people who need help. We do not want to duplicate official guidance that is available elsewhere.

We have set up a helpline for those who need help.

We are starting with food deliveries. If you need help, please call this number: 01584 817 250 

Mon-Fri 9 am to 5 pm;   Saturday  and Sunday 9 am to 3 pm. These times may change as the week progresses.

When you call the number, you will be asked to press “0”  (zero) to proceed. We have done this so that we can add more options in the future, if needed.


Whether you’re concerned about yourself or a loved one, these national helplines and support groups can offer expert advice.

Children and young people


Mental Health Name Phone Website

Anxiety UK



Charity providing support if you have diagnosed with an

anxiety condition


03444 775 774


(Monday to Friday


(Saturday and Sunday

10am – 8pm)






Bipolar UK



A charity helping people living with manic

depression or

bipolar disorder












CALM is the Campaign Against Living Miserably

for men aged 15-35



0800 58 58 58

(daily 5pm-midnight)






Men’s Health Forum



24/7 stress support for Men by text, chat and email






Mental Health Foundation



Provides information and support for anyone with

mental health problems and learning disabilities









Promotes the views and needs of people with

mental health problems



0300 123 3393 (Monday to Friday






No Panic



Voluntary charity offering support for sufferers of

panic attacks and obsessive compulsive disorder



0844 967 4848 (daily 10am – 10pm)

calls cost 5p per minute + your phone providers access charge






OCD Action



Support for people with OCD.



0845 390 6232

(Monday to Friday 9.30am – 5pm)

calls cost 5p per minute + your phone providers access charge








A charity run by people with OCD, for people with OCD.

Includes facts, news and treatments



0333 212 7890

(Monday to Friday 9am-5pm)









Young suicide prevention society




0800 068 4141

(Mon- Friday 10am-10pm

and 2pm-10pm

weekends and bank holidays)






Name Group Phone Website




Confidential support for people experiencing feelings of distress or despair



116 123

(FREE 24hr helpline)









Emotional support, information and guidance for people

affected by mental illness, their families and carers




0300 304 7000

(daily 4.30pm-10.30pm)

Textcare: comfort and care via text , sent when the person needs it the most: www.sane.org.uk/textcare



Peer support forum: www.sane.org.uk/supportforum








Information on child and adolescent mental health

services for professionals and parents




0808 802 5544

(Monday to Friday 09.30-4pm)






Abuse, (child,sexual,domestic violence)



Childrens charity dedicated to ending child abuse and child cruelty


0800 1111 for children

(24hr helpline)

0808 800 5000 for adults

(24hr helpline)






Advice on dealing with domestic value


0808 2000 247

(24hr helpline)




Learning disabilities




Charity working with people with a learning disability, their families and carers.


0808 808 1111

(Monday to Friday 9am-5pm)






Family Lives


Advice on all aspects of parenting, including dealing with bullying


0808 800 2222

(Monday to Friday 9am-9pm  Saturday/Sunday 10am-3pm)








The UK’s largest provider of relationship support.





Alzheimer’s Society


Provides information on dementia, including factsheets and helplines


0333 150 3456

(Monday to Friday 9am-5pm and 10am -4pm on weekends)





Name Group Phone Website

Crime victims


Rape Crisis




To find your local services phone 0808 802 9999

(daily 12pm-2.30pm &





Victim Support


0808 168 9111

(24hr helpline)




Eating disorders




0808 801 0677 (adults)

0808 801 0711 (for under 18s)




Addiction (drugs, alcohol, gambling)


Alcoholics Anonymous





0800 917 7650

(24hr helpline)




National gambling helpline


0808 8020 133

(daily 8am to midnight)




Narcotics Anonymous


0300 999 1212

(daily 10am to midnight)




Opening Times

  • Monday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
  • Sunday
    Call 111 for advice OOH
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