Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 20:37 - Sorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

How can I book an appointment?

PLEASE NOTE WE NOW HAVE CHANGED TO A TELEPHONE APPOINTMENT FIRST SYSTEM FOR ALL APPOINTMENTS

You can book an initial TELEPHONE appointment by either calling the practice, booking an appointment online on patient access or emailing the practice using a form to request an appointment. 

The Doctor or Nurse will then call you in during or close to your telephone appointment time slot and if you need to be seen will arrange a Face to Face Appointment for you. 

  • Calling the practice

If you need an urgent appointment you should always call.

Please call early in the morning if you need an “urgent” book on the day appointment or after 10am if its not urgent. You may be asked what the appointment is for by the receptionist in order to guide you to the most appropriate clinician. Please answer their questions as fully as you can in order to help them book the best suited appointment for you.

  • Booking online on Patient Access

Once you have registered for online access you can also book an appointment here: https://www.patientaccess.com/

Not all available appointments are visible online, if you cannot find a convenient time or the type of appointment you need, please call the surgery.

For more information on how to register online following the link below:

Online Access Registration

  • Emailing the practice

If you need a routine appointment, advice, help with test results, repeat prescriptions or a sick note you can request what you need by using the form in the link below. It takes less than a minute to compete and send.

IF YOU’RE APPOINTMENT IS URGENT YOU MUST PHONE US, NOT EMAIL.

We will email or call you back with advice or an appointment time the same day if we receive your request before 11am. After 11am requests will be answered on the next working day.

If we email you, please email us back ASAP to confirm you accept the appointment or to request a different one.

How can I book an appointment or get advice or help by emailing the practice?

 

 

 

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Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 18:30
    Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 18:30
    Call 111 for advice OOH
  • Saturday
    CLOSED
    Open one Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH