Portcullis Surgery
Portcullis Lane, Ludlow, SY8 1GT Send us an online question or request
Telephone: 01584 872 939
We are closed. Call 111 for urgent advice out of hours.
Update on Computer systems Good News! 21/7/2024. Update on Computer systems 20/7/2024. Computer failure 19/7/2024 GPs Are On Your Side Happy Retirement to Sue, Nicky and Alex from Alexandra House Residential Care Home New First Contact Physiotherapist Relaxation Event at the Ludlow Piano Festival 2024 TRAVEL VACCINES: Do you need vaccinations for travel? New entrance to the practice THE NHS APP AND ACCESS TO YOUR ONLINE RECORDS
How can I book an appointment?
Our appointments are divided into three main types
URGENT “Book on the day” Appointments
SEMI-URGENT “Book within 2 weeks” Appointments
FOLLOW UP/ROUTINE or planned clinics “Book next available appointment” Appointments
HOUSEBOUND VISITS
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- Please do not send us an online message for an urgent query.
- Please call early in the morning if you need an “urgent” book on the day appointment.
- If you are unable to call, ideally, please ask a relative to call on your behalf.
- If you have no other option, you can come to the front desk to ask for an urgent appointment or ask for a call back and our staff will help you as much as they can (please note we are not a walk in service).
- You will be asked what the appointment in order to guide you to the most appropriate clinician. Please answer their questions as fully as you can.
- Types of urgent (but not life-threatening) problems:
- children with high fever that are not getting better with usual remedies,
- elderly patients who appear more confused than usual and may have a urine infection
- severe pain which is a new problem and not getting better with paracetamol
- shortness of breath which is new and unexplained
- a faint or collapse which is new and unexplained
- a Urine infection (see the specific form below to fill in for a urine infection)
- Send us an online message on the following link: https://florey.accurx.com/p/M82043
- or call us and our reception team will be happy to help you. For semi-urgent appointments call the practice ideally after 2pm
- or come to the front desk and fill in a form with your request.
- You can also book online on the NHS app or Patient Access App. (see below)
- See the specific information about Urine infections (see the specific form below to fill in for a urine infection)
- Send us an online message on the following link: https://florey.accurx.com/p/M82043
- or call us and our reception team will be happy to help you. For semi-urgent appointments call the practice ideally after 2pm
- or come to the front desk and fill in a form with your request.
- You can also book online on the NHS app or Patient Access App. (see below)
HOUSEBOUND VISITS
- If you think you need a home visit them please telephone the Surgery before 10:30am. on the day you need your visit and give the Receptionist as much information as possible, so that the Doctor can give the request appropriate priority.
- A doctor or nurse may call you back to see if your problem can be dealt with over the telephone. If appropriate you may be visited by a nurse instead of a doctor to visit you or we may arrange a district nurse to visit you instead. If we feel the medical problem is urgent we may call 999 or arrange a hospital attendance for you.
Home visits are usually for patients who are completely housebound such as terminally ill patients or patients who are very frail and elderly and too unwell to come to the Surgery. If your child or you have a temperature or a rash, please call the surgery.
If you usually go for appointments to your dentist, optician or go out shopping or to the hairdressers with transport by a relative or friend or by public transport or taxi then you would not normally be eligible for a home visit unless you are very unwell in an emergency.
Appointments at the surgery are usually quicker for the patient, and we have better facilities to treat you such as better equipment or additional tests we can do at the practice. It is appreciated if patients can attend Surgery if at all possible.
Use THE NHS APP or Patient Access APP TO BOOK AN APPOINTMENT
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- You may also wish to visit the NHS online 111 service for advice about your medical problem
- https://111.nhs.uk/
- Booking online VIA THE NHS APP Not all available appointments are visible online, if you cannot find a convenient time or the type of appointment you need, please call the surgery.For more information on how to register for the NHS app online follow the link below:
Specific information for Urine Infections
If you think you have a urine infection and your symptoms are not severe please fill in the form below and a clinician will call you back on the same day.
Opening Times
- Monday
08:30am to 06:00pm
6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH - Tuesday
08:30am to 06:00pm
6.30-8pm Bookable in advance appointments only. Call 111 for advice OOH - Wednesday
08:30am to 06:00pm
6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH - Thursday
08:30am to 06:00pm
6.30-8pm Bookable in advance appointments only.Call 111 for advice OOH - Friday
08:30am to 06:00pm
6.30-9.30pm One Friday a month Bookable in advance appointments only.Call 111 for advice OOH - Saturday
CLOSED
9-5pm One Saturday a month Bookable in advance appointments only.Call 111 for advice OOH - Sunday
CLOSED
Call 111 for advice OOH
Useful Links
