Planned closure for Emergencies from 12pm onwards New entrance to the practice PLANNED CLOSURE FOR TRAINING: Wednesday 24th January from 12pm-6.30pm Update on our Pilot on Access 22/1/2024 Reduction in waiting times and improving access Merry Christmas and a Happy New Year Children in Need 2023 THE NHS APP AND ACCESS TO YOUR ONLINE RECORDS IMPORTANT UPDATE FOR OUR PATIENTS REGARDING COVID SECURE MEASURES 10/10/2023 Accurx online triage system
Booking online VIA OUR ACCURX TRIAGE LINK and NOT email
From 1st November all emails sent to the portcullis.surgery email account will be DELETED.
NURSING AND RESIDENTIAL HOMES
AS WELL OTHER HEALTH PROFESSIONALS WILL BE
redirected to our Accurx patient triage system via the following link.
You will no longer be able to book an appointment, ask a question, order a prescription or ask and admin query about a patient via email you will need to make your request can via our Accurx online triage tool. Patient Triage frees up our phone lines and saves time by providing a simple online access for our patients.
IF YOU’RE APPOINTMENT IS URGENT YOU MUST PHONE US, DO NOT USE THIS LINK
The Accurx message will be read by a member of the team within 1-5 working days. If you have an urgent problem please call us and ask to speak to a Dr or an ANP on a Book on the Day telephone appointment.
For more information about Accurx please visit the following page
INSTRUCTIONS ON HOW TO USE ACCURX
2. This will open up your internet browser to a new Triage form, where you can select either Admin query or Medical issue. The patient’s info will be pulled through automatically 👇
This option is for when you are filling out the form on behalf of the patient directly.
‘Someone else’ flow
This option is used when someone is contacting you to submit a request on behalf of someone else. For example, a patient’s mother may be describing their child’s earache 👩👦