Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 11:37 - We're open

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Patient Survey Results 2021

 

 

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

We would like to thankyou our patients for your excellent feedback this year!

KEY STATISTIC 96% of patients who describe their overall experience of this GP practice as good (compared to 84% average in the CCG and 83% average in the country)

Full results can be viewed below

Reference:

https://gp-patient.co.uk/

Ludlow – Portcullis Add Practice Add Practice
% of patients who find it easy to get through to this GP practice by phone

93%

Local (CCG) average: 69%

National average: 68%

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% of patients who find the receptionists at this GP practice helpful

93%

Local (CCG) average: 90%

National average: 89%

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% of patients who are satisfied with the general practice appointment times available

84%

Local (CCG) average: 68%

National average: 67%

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% of patients who usually get to see or speak to their preferred GP when they would like to

46%

Local (CCG) average: 46%

National average: 45%

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Making an appointment

% of patients who were offered a choice of appointment when they last tried to make a general practice appointment

84%

Local (CCG) average: 69%

National average: 69%

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% of patients who were satisfied with the appointment they were offered

88%

Local (CCG) average: 82%

National average: 82%

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% of patients who took the appointment they were offered

98%

Local (CCG) average: 98%

National average: 98%

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% of patients who describe their experience of making an appointment as good

82%

Local (CCG) average: 71%

National average: 71%

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Your last appointment

% of patients who were given a time for their last general practice appointment

97%

Local (CCG) average: 94%

National average: 91%

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% of patients who say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment

94%

Local (CCG) average: 89%

National average: 89%

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% of patients who say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment

95%

Local (CCG) average: 90%

National average: 89%

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% of patients who say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment

97%

Local (CCG) average: 89%

National average: 88%

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% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment

96%

Local (CCG) average: 93%

National average: 93%

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% of patients who had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

99%

Local (CCG) average: 96%

National average: 96%

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% of patients who felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment

96%

Local (CCG) average: 87%

National average: 86%

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% of patients who felt their needs were met during their last general practice appointment

98%

Local (CCG) average: 94%

National average: 94%

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Your health

% of patients who say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

74%

Local (CCG) average: 74%

National average: 74%

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Overall experience

% of patients who describe their overall experience of this GP practice as good

96%

Local (CCG) average: 84%

National average: 83%

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Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 20:30
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
    08:30 until 12:30
    Open 1-2 Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH