Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT Send us an online question or request

Telephone: 01584 872 939

We are OPEN,

Mental Health Services and Counselling for Adults

Urgent help for  Mental Illness in Adults

If you or an adult you know is suicidal or experiencing hallucinations, manic or other severe mental health behaviour please call the practice and ask for an urgent appointment in order to ask for a referral to Adult Mental Health Services (CMHT). If the surgery is closed call 111 for urgent advice or help.

Samaritans Helpline

Mental Health Charity. Call Free On 116 123. 24/7 Confidential Support.

Less-Urgent problems with Mental Health and Access to Counselling


  • IAPT –you can self-refer for counselling and psychology by calling the following number 0300 123 6020.
  • This service is based in Shrewsbury but they run a weekly clinic at Ludlow Hospital.
  • The following problems respond very well to therapy:
    • Anxiety, with or without low mood. NOS, or specific anxieties such as phobias, anxiety about children, work etc.
    • OCD spectrum symptoms. Checking behaviours, contamination fears and consequent behavioural changes and impacting upon relationships, employment, social life etc.
    • Longer term, more intractable depression/low mood, with strong cognitive element characterised by negative thinking style. With or without fleeting thoughts of self-harm.
    • PTSD. Post-traumatic stress disorder. IAPT have EMDR counsellors who work with post-traumatic distress.


Green Oak Foundation 01743 340880.

Charity which offers private counselling with a donation depending on individual circumstances, sessions now available locally in station drive surgery.


AXIS- Axis is a specialist counselling service in Shrewsbury and Telford, with an outreach in Ludlow on Thursdays.

    • They offer free counselling support for women, men and children over the age of 11 who live in Shropshire/Telford & Wrekin who have suffered the trauma of sexual abuse in childhood, or rape and sexual assault. They also see family members and partners of victims who have suffered sexual trauma.
    • In addition, they have Independent Sexual Violence Advisers who are victim focused support workers and advocates who provide independent practical support and assistance to victims of sexual violence regardless of whether the assault took place recently or in the past.
    • Patients can self refer by calling Shrewsbury office – 01743 357777
    • http://www.axiscounselling.org.uk/contact-us/referrals/


Other useful services

Bereavement group

The Good Grief Cafe will be meeting on the first Thursday of the month in the Pea Green Café , Maskell Centre, 3:30pm – 5:00pm. N.B. This is a social, not a counselling group.

Anyone interested in going should contact Jo Shield at Victoria Allen Funeral Services on vafs@btinternet.com or call 01584 879035

Dementia Support Group

For information about help with Dementia Call 01952 250392

Alzheimers Society is starting a new Dementia Support Drop In on the 2nd Monday of every month between 10 am and 1 pm in Ludlow Library. The first drop in is on Monday 8th October 2018

We can support both carers and people with dementia. We offer personalised support to help you manage the symptoms of dementia, develop strategies fr day-to-day living, and help with making plans for the future. We can help you to access our services as well as other local services appropriate for your needs.

Come and have a chat to see how we can help you. Alternatively you can contact us on 01952 250392

Alcohol and Substance misuse:

Any patient can by booked in with our inhouse counsellor for review but they can also call for apt Call Single point of contact or 01743 294700.

  • Drop in at Hawthorn Centre, Gravel Hill, Ludlow on a Tuesday 10 until 12
  • Alcohol self-referral Shropshire Recovery Programme 01743 294700

(Substance misuse referrals sent here via letter)

  • Drop in at First Floor, Crown House, St Mary’s Street, Shrewsbury on a Monday through to Friday 9 until 4.
  • Hereford (Leominster branch) 01568 600761 Tues to Fri 9-5pm
    • Friday – Walk-in Clinic 8.30– 11.00 am. Appointment only pm
    • Saturday – Appointments only – am.

Domestic Abuse Services

      • Refuge in Craven arms
      • Call 03003031191 for services in south
      • 24hr helpline west mercia 08007831359

Citizens Advice Bureau

Advice Line: 03444 99 11 00 (Monday to Friday 10am to 4pm, until 6pm on a Tuesday)

Help with Form filling, benefits applications etc.

Drop in service no apt needed Mondays, Wednesdays and Thursdays 10-3pm

Ludlow Youth Centre, Lower Galdeford

Food Bank Based at Baptist Church

We give food parcels to people in crisis situations, who are referred to us. We have volunteers on duty 11a.m. – 1p.m. Monday, Wednesday, Thursday and Friday,when agency workers or parcel recipients can collect their parcels.

Opening Times

  • Monday
    08:30am to 06:00pm
    6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6.30-8pm Bookable in advance appointments only. Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    6.30-8pm Bookable in advance appointments only.Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    6.30-9.30pm One Friday a month Bookable in advance appointments only.Call 111 for advice OOH
  • Saturday
    9-5pm One Saturday a month Bookable in advance appointments only.Call 111 for advice OOH
  • Sunday
    Call 111 for advice OOH
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