Patient Survey Results 2023

Patient Survey Results 2023

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

Portcullis Surgery practice has scored higher than the average practice in the entire  of Shropshire and Telford Area (ICS) in every question!

We would like to thankyou our patients for your excellent feedback this year!

88% describe their overall experience of this GP practice as good

ICS result: 73% National result: 71%

85% find it easy to get through to this GP practice by phone

ICS result: 48%  National result: 50%

92% find the receptionists at this GP practice helpful

ICS result: 82% National result: 82%

71% are satisfied with the general practice appointment times available

ICS result: 52% National result: 53%

76% describe their experience of making an appointment as good

ICS result: 55% National result: 54%

95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

ICS result: 93% National result: 93%

88% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

ICS result: 63% National result: 65%

Full results can be viewed below

Reference: https://gp-patient.co.uk/