Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT Send us an online question or request

Telephone: 01584 872 939

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Patient Survey Results 2024

Patient Survey Results 2024

 

Patient Survey Results 2024

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK. The results show how people feel about their GP practice.

Portcullis Surgery practice has scored higher than the average practice in the entire  of Shropshire and Telford Area (ICS) in every question!

We would like to thankyou our patients for your excellent feedback this year!

88% describe their overall experience of this GP practice as good

ICS result: 73% National result: 71%

85% find it easy to get through to this GP practice by phone

ICS result: 48%  National result: 50%

92% find the receptionists at this GP practice helpful

ICS result: 82% National result: 82%

71% are satisfied with the general practice appointment times available

ICS result: 52% National result: 53%

76% describe their experience of making an appointment as good

ICS result: 55% National result: 54%

95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment

ICS result: 93% National result: 93%

88% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s)

ICS result: 63% National result: 65%

Full results can be viewed below

Reference: https://gp-patient.co.uk/

Opening Times

  • Monday
    08:30am to 06:00pm
    6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH
  • Tuesday
    08:30am to 06:00pm
    6.30-8pm Bookable in advance appointments only. Call 111 for advice OOH
  • Wednesday
    08:30am to 06:00pm
    6.30-9.30pm Bookable in advance appointments only.Call 111 for advice OOH
  • Thursday
    08:30am to 06:00pm
    6.30-8pm Bookable in advance appointments only.Call 111 for advice OOH
  • Friday
    08:30am to 06:00pm
    6.30-9.30pm One Friday a month Bookable in advance appointments only.Call 111 for advice OOH
  • Saturday
    CLOSED
    9-5pm One Saturday a month Bookable in advance appointments only.Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH
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