Portcullis Surgery delighted to be awarded an overall GOOD with an OUTSTANDING for being a responsive service by CQC

Posted on June 9th, 2022

1. The result of the recent CQC inspection has been published and we are delighted to have been awarded an overall GOOD with an OUTSTANDING for being a responsive service during the pandemic.

We would like to congratulate and thank all our staff for their hard work and dedication to our patients.

The full report is published below:

https://www.cqc.org.uk/location/1-9218946598/inspection-summary

We rated the practice as outstanding for providing a responsiva service because:

The practice had responded to the needs of its population by delivering services differently. For example, virtual education meetings had been arranged to provide information about Covid-19 and vaccines for patients.

Weekly virtual education sessions had also been arranged for students aged 13 to 19 years old during the lockdown period January to April 2021. The practice offered work experience placements.

The two practice funded counsellors volunteered extra hours during the pandemic to provide extra support for patients affected by the lockdowns.
Virtual specialist group counselling sessions had also been set up to meet the needs of patients.

Patients were very positive about access to appointments at the practice. All four indicators from the national GP survey were above the local and national averages with 88% of respondents stating they were satisfied with the appointment offered and 93% stating it was easy to get through to the GP practice on the telephone.

The registered manager worked with local councillors and led on the creation of a community initiative, which was known as “Pulling Together Ludlow”.

The practice launched a campaign to identify patients who needed prioritising to ensure that their waiting times for secondary care was minimised.