Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 19:17 - We're open

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

“Tackling the backlog Campaign”

We are launching an important campaign:

“Tackling the backlog: please come forward and tell us if you have a new or worsening problem.”

Have you got a new problem or symptom that you have not come to see us about? Are you waiting to see a specialist and your problem is getting worse? 

Tackling the backlog

We have launched an important campaign to help tackle the backlog of NHS surgeries and procedures generated by the Covid 19 pandemic. Before the pandemic, NHS waiting times were already worse than usual and this is likely to have deteriorated. Unfortunately, once GPs have referred a patient, we are sent no detail about their progress. This campaign aims to identify patients who need prioritising to ensure that their waiting times are minimised.

Now that winter pressures are easing and the Covid-19 Vaccination program is well underway, we want to find out the extent of the backlog for our patients and help to expedite their treatment. We are worried that people have avoided coming to the surgery with medical problems because they don’t want to be a burden or cause additional work for the practice or the hospitals. They may also be scared of catching the virus from others at the practice, or anxious about being admitted to hospital.

None of these concerns need to be worried about; our clinical staff do not view patients as a burden and now that the winter pressures have lessened, we have more capacity for appointments so encourage you to come forward to seek help. We also want to assure you that it is absolutely safe to come to the practice as it is regularly sterilized with UV light technology, the number of patients attending is kept low and the waiting room is socially distanced. In addition, all patients with any Covid symptoms are seen in our Hot Room – a room with a separate entrance from the rest of the building which was installed at the start of the pandemic.

SO WHAT ARE WE GOING TO DO?

We are trying to make it easier for you to tell us if your condition has worsened over the past year, or if you have any new, unreported symptoms.

Ideally, we would like you to fill in the form (see link below) but if this is not possible, either call the surgery to book an appointment or pop in to one of our three drop-in clinics at Ludlow Mascall Centre.

If we have patients who are undiagnosed and untreated, then the effect on their long-term health and mortality is going to be significant – we don’t want anybody suffering in silence, we want to help!

DROP IN CLINICS

Monday 12th April Drop in from 2.30pm to 3.30pm (booked appts for the rest of the afternoon session)

Saturday 8th May Drop in from 9.30-11.30am (booked appts for the rest of the morning session)

Monday 10th May Drop in from 2.30 to 3.30pm (booked appts for the rest of the afternoon session)

LINK TO FORM ON WEBSITE

BACK-LOG FORM

ALTERNATIVELY

EMAIL THE FORM ATTACHED BELOW TO portcullis.management@nhs.net

OR PRINT IT AND SEND IT TO US BY POST

OR PRINT IT AND HAND IT IN TO SURGERY

BacklogformPDF

PRINT YOUR CAMPAIGN POSTERS AND SHARE WITH OTHERS

BACKLOG CAMPAIGN POSTERS

PRESS RELEASE 23.3.2021

Press Release

 

References

https://www.gponline.com/gps-report-rising-pressure-hospital-backlog-delays-patient-care-millions/article/1699816

https://www.edgehealth.co.uk/post/covid-19-impact-on-waiting-times-for-elective-procedure

 

Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 18:30
    Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 18:30
    Call 111 for advice OOH
  • Saturday
    CLOSED
    Open one Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH