Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

It's Sunday 2:35 PMSorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Appointments

How can I book an appointment?

You can book an appointment by:

a) calling the practice and asking for an appointment (please call early in the morning if you need an “urgent” book on the day appointment or after 10am if its not urgent). You may be asked what the appointment is for by the receptionist in order to guide you to the most appropriate clinician. Please answer their questions as fully as you can in order to help them book the best suited appointment for you.

For information about what services we have at the practice please follow the following link

b) booking online, once you have registered for online access you can also book an appointment here: https://www.patientaccess.com/

Not all available appointments are visible online, if you can’t find a convenient time or the type of appointment you need, please call the surgery.

c) asking at the front-desk, we do not recommend coming to the practice to make an appointment as its difficult for our staff to be able to signpost you to the most appropriate clinician in an open space where you can be overheard but if you cannot call or book online please come to reception, ideally after 10am and we will do our best to guide you.

Who should I book with?

Urgent Appointments

Please remember that our Nurses and Advanced Nurse Practitioners can manage many problems and you do not always need to see a Doctor:

Minor Ailments such as:
• colds • sore throats • urine infections
• skin infections • ear infections
All Nurses
Sudden/Acute Illnesses such as:
• Abdominal Pain • Shortness of Breath
• Coughs • Chest Pain
Advanced Nurse Practitioner Joy and Becky ONLY or Doctors

Please follow the link for more information about Urgent Problems:

Urgent Problems

New problems

Some medical problems are not urgent and can wait a few days however you may be worried about it because it is a new problem or something has changed. If you would like to see someone about your problem but you don’t think the problem is urgent or you would prefer an appointment at a convenient time for you in the next few days or weeks please ask for a routine non-urgent appointment with a nurse, advanced nurse practitioner or doctor.

We also have evening appointments 6.30-8pm with doctors and nurses on Monday and Wednesday evenings at the surgery and some Saturday morning appointments for your convenience please ask your receptionist for details.

We value continuity especially for an ongoing problem however if its a new problem it may be best to book with the next doctor or ANP available rather than wait for a specific doctor or nurse.

If you have a new problem, please see the link below for information about who to book with:

I have a new problem who can I book an appointment with?

Routine appointments

Most medical problems are not urgent and can wait a few days or weeks inorder to book with the right medical professional to manage your problem. We do value continuity in this practice so we do encourage you to book with the right person especially if you have seen a nurse or doctor for an ongoing problem before:

If you have an ongoing problem, or need to book for a specific clinic or investigation please see the links below about who to book with:

I have an ongoing problem who can I book with?

If you want to book into a specific clinic or for a specific test see the link below about who to book with:

I need to book an appointment for a specific test or clinic, how can I book this?

How can I update my details?

How can I give feedback to improve services?

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Tuesday
    8:30am - 6:00pm Call 111 for advice OOH
  • Wednesday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Thursday
    8:30am - 6:00pm Call 111 for advice OOH
  • Friday
    8:30am - 6:00pm Call 111 for advice OOH
  • Saturday
    CLOSED normally. (Open 1 Sat a month for booked appointments 8.30-12.30am) Call 111 for advice OOH
  • Sunday
    CLOSED Call 111 for advice OOH