Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

It's Sunday 3:34 PMSorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Urgent Problems

Urgent Appointments at the Practice

Consider if you need to call 999 or 111 for urgent advice. See the guidance below.

We have a limited number of appointments and emergency slots with practice nurses, advanced nurse practitioners as well as doctors available daily for those patients who wish to see a Doctor on the same day who feel that they may have an urgent medical problem.

If you think you need an urgent appointment because you feel very unwell and the problem has not got better with usual self-care treatments please contact the Surgery before 9:00am if possible.

Please be aware that you will be asked to give a brief description of the problem in order to help the receptionist guide you to the most appropriate person and that you may be asked to see the duty practice nurse or advanced nurse practitioner instead of a doctor.

Children under the age of 5 who are unwell

Consider looking up information about self care information about your child’s problem as the problem may be self-limiting and resolve in a few days with over the counter remedies.

Children under the age of 5 who are unwell are usually assessed by a doctor. This may include medical students or doctors training to be GPs.

Unwell patients over the age of 5

Consider looking up information about self care information about your problem as the problem may be self-limiting and resolve in a few days with over the counter remedies

If you think you may have:

a) cystitis or a urine infection

b) Tummy bug, diarrhoea and vomiting

c) earache

d) sore throat

e) Vaginal irritation or infection

f) any minor injury of foot, ankle etc

g) need emergency or urgent contraception

You may be asked to book an appointment with a practice nurse. Our practice Nurses Steph, Amanda and Joanne will be happy to see you for any of the above conditions.

If you are unwell with any other symptoms like a chesty cough, tummy pain, back pain etc you may be asked to book an appointment with an advanced nurse practitioner instead as a doctor

Our advanced nurse practitioners Becky and Joy are able to see, assess and treat most medical conditions.

Urgent Appointments

Minor Ailments such as:
• colds • sore throats • urine infections
• skin infections • ear infections
All Nurses
Sudden/Acute Illnesses such as:
• Abdominal Pain • Shortness of Breath
• Coughs • Chest Pain
Advanced Nurse Practitioners Joy and Becky ONLY

When to dial 999 – Life-threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

NHS 111 service

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service

How can I update my details?

How can I give feedback to improve services?

  • We would like you to think about your recent experiences of our service.

Opening Times

  • Monday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Tuesday
    8:30am - 6:00pm Call 111 for advice OOH
  • Wednesday
    8:30am - 6:00pm (Evening booked appointments 6.30-8pm) Call 111 for advice OOH
  • Thursday
    8:30am - 6:00pm Call 111 for advice OOH
  • Friday
    8:30am - 6:00pm Call 111 for advice OOH
  • Saturday
    CLOSED normally. (Open 1 Sat a month for booked appointments 8.30-12.30am) Call 111 for advice OOH
  • Sunday
    CLOSED Call 111 for advice OOH