Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 04:26 - Sorry, we're closed

NHS

Telephone: 01584 872 939

Fax: 01584 879 031

portcullis.surgery@nhs.net

Best ever results for our GP Survey 2021-Thankyou for your feedback!

Posted on July 9th, 2021

The GP Patient Survey 2021 has come out and we are absolutely delighted with the feedback we have received which is our BEST EVER FEEDBACK!!
 
The survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across the UK and this year was sent during January to March 2021 in the middle of the pandemic and during the busiest months of the Covid-19 vaccination program.
 
We would like to thankyou our patients for your excellent feedback this year and for making our staff feel truly valued.
 
We would also like to thankyou our wonderful staff who have worked over and above this year, delivering an excellent service as well as working extra to deliver the Covid Vaccination program in record time. Thankyou to all of you!
 
KEY STATISTICS
 
96% of patients describe their overall experience of this GP practice as good (compared to 84% average in the CCG and 83% average in the country)
 
93% of patients find the receptionists at this GP practice helpful
 
99% of patients had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment
 
96% of patients felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment
 
For full information about the survey visit the following links!
 
https://gp-patient.co.uk/
 
https://portcullis-surgery.co.uk/patient-survey-results-2021/99

Opening Times

  • Monday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Tuesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Wednesday
    08:30 until 20:00
    6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Thursday
    08:30 until 18:30
    Call 111 for advice OOH
  • Friday
    08:30 until 20:30
    Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
  • Saturday
    08:30 until 12:30
    Open 1-2 Sat per month Pre-booked appointments only. Call 111 for advice OOH
  • Sunday
    CLOSED
    Call 111 for advice OOH