Portcullis Surgery

Portcullis Surgery

Portcullis Lane, Ludlow, SY8 1GT

Current time is 14:16 - We're open


Telephone: 01584 872 939

Fax: 01584 879 031


How to order a prescription by emailing the practice

Emailing the practice for a repeat prescription

If you need a repeat prescriptions you can request what you need by using the form below. It takes less than a minute to complete and send. This is an alternative to POD telephone or email.


IF YOU’RE APPOINTMENT IS URGENT YOU MUST PHONE US, NOT EMAIL. We will email or call you back with advice or an appointment time as soon as possible, but, this may not be possible on the same day that we receive your request especially after a bank holiday weekend. We will normally answer your email within 48 hours (2 working days) after receiving your request. e.g If you send us an email on a Saturday and there is a bank holiday on the Monday we may not answer your email until the end of Wednesday (2 working days).

  • Please give a brief explanation of the problem and how long you have had the problem for.
  • Drop files here or
    Max. file size: 2 MB.
      Please do not upload photos of intimate areas
    • Home visits are usually for patients who are completely housebound such as terminally ill patients or patients who are very frail and elderly and too unwell to come to the Surgery. If you usually go for appointments to your dentist, optician or go out shopping or to the hairdressers with transport by a relative or friend or by public transport or taxi then you would not normally be eligible for a home visit unless you are very unwell in an emergency.

      Please take a minute to answer these additional questions if possible
    • Nurses see many medical problems such as urine infections, skin infections, cuts and sprains. They can also manage most family planning problems and carry out our chronic disease reviews such as asthma reviews, pill checks and diabetes reviews.
    • Please note we have reinstated only a limited number of routine directly bookable by the patient, face-to-face appointments with all our clinicians. These appointments will be offered as a priority to patients who are hard of hearing or who have difficulty using a telephone for consultations.
      If you would like a video consultation you will need a smartphone enabled for facetime/whatsapp/skype type calls.

    • This field is for validation purposes and should be left unchanged.


    Opening Times

    • Monday
      08:30 until 20:00
      6-8pm Pre-booked appointments only.Call 111 for advice OOH
    • Tuesday
      08:30 until 20:00
      6-8pm Pre-booked appointments only.Call 111 for advice OOH
    • Wednesday
      08:30 until 20:00
      6-8pm Pre-booked appointments only.Call 111 for advice OOH
    • Thursday
      08:30 until 18:30
      Call 111 for advice OOH
    • Friday
      08:30 until 20:30
      Open 1-2 Fridays a month. 6-8pm Pre-booked appointments only.Call 111 for advice OOH
    • Saturday
      08:30 until 12:30
      Open 1-2 Sat per month Pre-booked appointments only. Call 111 for advice OOH
    • Sunday
      Call 111 for advice OOH